Delivery & Shipping
All our parcels ship from France, with a tracking number, via Colissimo (La Poste).
1. Timing
| Dispatch | within 24 to 48 hours of your order |
| Delivery | 3 to 5 working days in mainland France |
Orders are packed and handed to La Poste every morning, Monday to Friday. An order placed before 5 pm leaves the next morning; an order placed on Friday after 5 pm or at the weekend leaves on Monday morning.
During busy periods — the September Masonic season in particular — dispatch may take one extra working day. Personalised items, items embroidered to order or quoted on request follow their own lead time, which is given to you when you order.
2. Shipping costs — regalia, aprons, collars, gloves, jewels
This is the rate that applies to the vast majority of the catalogue.
| Destination | Pick-up point | Home delivery | Free shipping |
| Mainland France | €3.90 | €5.00 | from €59, pick-up point and home |
| European Union (Belgium, Germany, Spain, Italy, Portugal…) | €5.90 | €8.00 | from €59, pick-up point and home |
| Switzerland, United Kingdom, Norway and rest of Europe | — | €10.00 | from €69.90 |
| Martinique, Guadeloupe, French Guiana, Réunion, Mayotte | — | €15.00 | from €99 |
| French Polynesia, New Caledonia, Wallis and Futuna | — | €19.90 | from €149 |
| Canada, United States, Mexico | — | €17.90 | from €150 |
| Rest of the world | — | €19.90 (indicative) | — |
Pick-up point delivery is available in France and the European Union. You choose your pick-up point after payment.
3. Shipping costs — other product families
Three families have their own rate, based on their weight or fragility.
| Family | France | European Union | Switzerland / rest of Europe |
| Gifts (excluding statuettes) | free, no minimum | €5.00 · free from €20 | €5.00 |
| Sculptures and statuettes | €9.90 | please contact us | please contact us |
| Lodge equipment (carpets, banners, furniture) | €8.90 pick-up point · €15.00 home free from €79 |
€15.00 pick-up point · €20.00 home free from €120 |
€30.00 |
If your basket mixes several families, the calculation is made automatically at checkout. The exact amount is shown before you pay, never after.
4. Tracking your order
As soon as your order ships, you receive an e-mail with your Colissimo tracking number. It is also available in your customer account, under My orders.
5. A question about your delivery
Write to us at info@nos-colonnes.com or call +33 1 62 04 45 94, Monday to Friday. We reply within 24 working hours.
Please include your order number: it lets us answer you in one go.
